COLLATERAL take matters very seriously when it comes to the security and use of your personal information and we want to ensure you feel at ease with our service.
We recognise the need for appropriate protection and management of the personal and financial information you share with us. We protect that information using secure socket layer (SSL) encryption technology, by being PCI Data Security Certified and by limiting employee access on a need-to-know basis. We store data in encrypted form on computers and control access via secure web pages. We employ firewalls and other security technologies to protect our servers from external attack
Our security systems meet or exceed industry standards and we are constantly monitoring internet developments to ensure our systems evolve as required. We also test our systems regularly to make sure our security mechanisms are up to date.
Finally, we are subject to UK data protection laws, which we comply with fully and give the greatest respect.
Collecting your data
We collect information about you in three ways :
1. Directly from information you provide to us through our website and your application
2. From outside sources such as credit bureaus and customer service providers to help us with customer verification and credit-related decisions.
3. Information you provide through communications with us
We may use data that identifies you (your personal information) for a number of things including: statistical analysis; to develop and improve our products; to assess lending risks; to update your records; to identify which of our products, or our partners’ products, might interest you; to identify and prevent fraud, money laundering and other criminal activities; to carry out regulatory checks and for market research. For details on the information collected in this way please see our Cookies Policy.
Additional data collection
In addition to the personal and financial information you submit, we may collect information about your computer including, where available, your IP address, operating system and browser type – for system administration and to report aggregate information to our advertisers.
This is statistical data about browsing actions and patterns and does not identify any individual.
We may also obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies enable us to improve our service to you, estimate our audience size and usage patterns, store information about your preferences and recognise you when you return to our site.
We want to provide you with the best possible service, so calls received and made by COLLATERAL may be recorded and/or monitored for quality checks and staff training. Recordings may also be used to help us combat fraud.
Sharing your data for service provision
We share the data you submit with third parties involved in the process of providing the services you request, such as lenders, credit bureaus, customer service providers and collection agencies. We have trusted relationships with these carefully selected third parties who perform services on our behalf. All service providers are bound by contract to maintain the security of your personal information.
Disclosure to third parties
We may disclose your information to our agents, group companies, regulators or third party research organisations. We may also disclose your information to selected third parties who may use it to contact you by post, telephone, email, SMS or other reasonable method in relation to offers they feel might interest you. We will not disclose your information to any other parties except where we are required to do so by law
- In the event we sell or buy any business or assets (in which case we may disclose your personal data to the prospective seller or buyer of such a business or assets)
- If our business or substantially all of its assets are acquired by a third party (in which case personal data held about customers will be one of the transferred assets)
- If we have a duty to disclose your personal data in order to comply with a legal request, or in order to enforce any of our terms and conditions
Under the Data Protection Act 1998, you have a right to access certain personal records we, credit reference agencies and fraud prevention agencies hold about you. This is called a ‘subject access request’, which you can make by writing to firstname.lastname@example.org. A fee may be payable, but we will not charge you until we have told you how much the fee is and what it is for, and you have told us you still want to proceed.
To register with us you must be 18-years of age or older. Minors are strictly forbidden from using the service